Telephone Helpline

 

‘Unprecedented volume of calls’

 

We are experiencing an extremely large number of phone calls to our helpline, largely because of the Home Information Pack and all that surrounds this. We are fully aware of this and the frustration this is causing; Please be assured we are answering as many calls as possible, the helpline is available Monday to Friday between the hours of 09.00-17.00.

 

To ensure that you have your questions answered we strongly advise you to email us:

 

For General Enquiries:

 

Please email enquiries@elmhurstenergy.co.uk, explaining your query and please leave us your full contact details.

 

If you are candidate Domestic Energy Assessor (DEA) or a Home Inspector (HI):

 

Please log onto the members area of our website, using your ID number and password, where you will see the email address for you to use for all RdSAP training/software enquires.

 

For information on the DEA Accreditation Scheme Please click here

 

All emails are being dealt with, please understand that this is an extremely busy period for all and we will reply to all emails as soon as possible.